Frequently Asked Questions
How much does shipping cost?
Standard shipping charges will be added to your order. This is calculated by the carrier and method you select using the sized and weight of the total products in your shopping cart.
When will my order ship?
Shipping information for each product is listed on the individual product page. For most items, we ship within 3-5 business days. Bags, totes and briefcases generally take 3-4 weeks because we begin making your bag at the moment you place your order. If you ever have any questions about the timing of your order, feel free to email us at firstname.lastname@example.org.
How long will it take to receive my order?
Most US orders placed using Priority USPS shipping will take 2 - 3 days transit time.
How do I know if my order has shipped?
Once we've finished your order and packaged it for shipping, we'll send you a confirmation email that your order has shipped. The email will be sent to the address you entered at the time you placed your order. This email will also include your tracking number.
Why does my tracking number say it hasn’t shipped yet?
If you've received your shipping confirmation email, your shipment is in process of being shipped. It generally takes USPS up to 24 hours to update the tracking information on their site.
Detailed shipping information is listed on each product page. Most products will ship within 3-5 business days from the time you place your order. All totes, bags and briefcases will ship in 3-4 weeks.
Once we ship your order via USPS, we'll send you a shipment confirmation email with tracking information. Should you have any questions about the status of your order, please email us at email@example.com.
What carriers do you use?
We work with USPS, UPS and FedEx.
How long does USPS shipping take?
The following information is an estimate based on information from the USPS website. Times may vary. Take into account our fulfillment time is usually 3-5 days. If you have an urgent request, please feel free to email us at firstname.lastname@example.org prior to placing your order and we'll make every effort to accommodate you.
|Class||Average shipping timeframe|
|Priority Mail||2-3 Days|
|Priority Mail Express||1-2 Days|